Privacy Policy

Last updated: August 25, 2026

GetCrew is operated by GETCREW LLC, a Florida limited liability company (“GetCrew,” “we,” “us”), located at 2625 Collins Ave, Suite 1803, Miami Beach, FL 33140.

1. What we collect

Depending on whether you use GetCrew as a candidate or a business, we collect:

• Account info: email, phone number, password (via our authentication provider, Supabase — we never see or store your raw password).
• Profile info: name, headline/bio, profile photo, intro video, work-photo portfolio, location (for matching nearby jobs/candidates), business name and type.
• Verification documents: license photos and license numbers (encrypted at rest), government ID, W-9, business license documents, and proof-of-insurance documents, used only for the verification review you request.
• Payment info: handled directly by our payment processor, Stripe — GetCrew does not store your card or bank account numbers. We do store transaction records (amounts, dates, status) needed to run escrow and payouts.
• Activity: job posts, applications, negotiation history, messages with matched users, ratings and reviews (including optional video reviews), and agreement/payment history.
• Device info: a push-notification token, if you enable notifications on the mobile app.

2. How we use it

We use this information to:

• Match businesses and candidates by location, license, skills, and rate.
• Process payments and escrow through Stripe, including Stripe Connect payouts to candidates.
• Review license and insurance verification submissions (manually, and via our automated verification partner for licenses).
• Send you notifications (push and email) about matches, offers, payments, messages, and review outcomes.
• Show your public profile, portfolio, and reputation (ratings/reviews) to other users you're matched or negotiating with.
• Investigate and resolve disputes between a business and a candidate over a specific job.
• Maintain platform security and prevent fraud or abuse.

3. Who we share it with

We share data with the service providers that make GetCrew work, and don't sell your personal information. Current providers include:

• Supabase — database, authentication, and file storage.
• Stripe — payment processing, escrow, and candidate payouts (Stripe Connect).
• Daily.co — video interview hosting, if you schedule an interview.
• TradesAPI — automated license verification, if available for your trade/state.
• Resend — sending transactional emails (the ones described above).

We may also disclose information if required by law, to enforce our Terms of Service, or to protect the rights, property, or safety of GetCrew, our users, or the public.

4. Reviews, messages, and other users

Your public profile — name, headline, photo, intro video, portfolio, and review history — is visible to other authenticated users you're matched or negotiating with, so they can evaluate a potential hire or job. Reviews and star ratings you receive are visible to any authenticated user, the same way they would be on any marketplace. Messages are private between you and the specific business or candidate you're messaging, and are only visible to the two of you (and GetCrew, for safety/dispute review).

5. Data retention and deletion

You can export a copy of your data or delete your account at any time from your profile ("Export my data" and "Delete my account"). Deleting your account anonymizes your personal information immediately — your name, contact info, photos, videos, and uploaded documents are removed, and your account is locked. We retain financial and agreement records (completed jobs, payments, and reviews) even after deletion, because we're required to for tax, accounting, and legal reasons, and because deleting them would also erase the transaction and review history of the other party to those jobs. Account deletion is blocked while you have an active job agreement or funds sitting in escrow, so those can be resolved first.

6. Your rights

You can access, correct, or export your data at any time through your profile. If you're in a jurisdiction that grants additional data rights (such as the EU/UK GDPR or California's CCPA), you can exercise those rights the same way, or by emailing us at the address below — we'll respond consistent with applicable law.

7. Children's privacy

GetCrew is not intended for anyone under 18, and we don't knowingly collect information from anyone under 18.

8. Security

We use industry-standard measures to protect your information, including encrypting sensitive fields (like license numbers and business tax IDs) at rest, enforcing row-level access controls in our database, and never storing raw payment card details ourselves. No system is perfectly secure, and we can't guarantee absolute security of information transmitted to or stored on GetCrew.

9. Changes to this policy

We may update this policy from time to time. Material changes will be noted by updating the "last updated" date above.

10. Contact

Questions about this policy, or requests regarding your data, can be sent to drew@getcrewapp.com, by phone at (212) 433-3893, or by mail to GETCREW LLC, 2625 Collins Ave, Suite 1803, Miami Beach, FL 33140.